Last Updated: June 1, 2025
Cortex Synapse, a service operated by AI Digital, LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us online at cortexsynapse.com or use any of our related services (collectively, the “Services”).
1. Who We Are
Cortex Synapse is a strategic intelligence platform developed by AI Digital, LLC, a company focused on brand visibility and influence within AI-driven ecosystems. Our proprietary Influence Mapping™ and Generative Engine Optimization tools help organizations understand and shape how AI systems represent them.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected from:
- Visitors to cortexsynapse.com
- Users of our services and platforms
- Event attendees or individuals who interact with us directly
This policy does not apply to data we process on behalf of our enterprise customers, where we act as a service provider or processor. If your data has been submitted to us by a third party using our platform, please contact them directly for questions related to your personal information.
3. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
Examples include:
- Name, email address, company, and role when you fill out forms
- Account registration information
- Communication content (emails, chats, etc.)
B. Information We Collect Automatically
We use cookies, web beacons, log files, and analytics tools to gather:
- IP address, browser type, and operating system
- Referring URLs and site interaction metrics
- Device identifiers
C. Information from Third Parties
We may receive your information through authentication partners (e.g., Google), public databases, or marketing service providers.
4. How We Use Personal Information
We use your personal data to:
- Provide and enhance our Services
- Authenticate and manage user accounts
- Respond to inquiries and support requests
- Conduct marketing, analytics, and performance measurement
- Comply with legal obligations
If you are located in the EU/EEA, UK, or Switzerland, our legal basis for processing includes consent, performance of a contract, legal obligation, and legitimate interest.
5. Sharing Your Information
We may share your data with:
- Affiliates and business partners for service delivery
- Service providers (e.g., hosting, analytics, CRM)
- Authorized resellers or consultants as part of our business relationship
- Authorities to comply with laws or enforce legal rights
- Buyers or successors in the event of a business merger, acquisition, or sale
We never sell your personal information.
6. Data Security
We implement appropriate physical, administrative, and technical safeguards to protect your information. However, no transmission or storage system is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
7. International Data Transfers
Your information may be processed in the United States and other countries where we or our partners operate. Where applicable, we use EU Standard Contractual Clauses or similar mechanisms to ensure adequate protection.
8. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy or to meet legal obligations. When data is no longer needed, it is securely deleted or anonymized.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, update, or delete your data
- Object to or restrict processing
- Withdraw consent for marketing
- Request data portability
To exercise your rights, please email: [email protected]
10. California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):
- Know what personal information we collect, use, and share
- Request access to or deletion of your data
- Opt out of the "sale" of personal information (note: we do not sell your data)
- Non-discrimination for exercising your rights
To submit a request, email [email protected] with the subject line "CCPA Request."
11. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, please contact us immediately.
12. Links to Third-Party Services
Our site may include links to third-party websites or tools (e.g., Google, LinkedIn, ChatGPT). We are not responsible for their privacy practices and encourage you to read their policies before interacting.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The “Last Updated” date at the top indicates the most recent revision. Material changes will be communicated clearly.
14. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your data, please contact us:
Email: [email protected]
Mailing Address:
Attn: Privacy Team
AI Digital, LLC
8605 Santa Monica Blvd, Suite 72793
West Hollywood, California, 90069